No problem! On GastroBalance log-in page please select “Forgotten your password?” and enter your email address. You will get our instructions on how to proceed.

To register your personal account is easy! Therefore, you need to indicate your email address, then follow the link in the email that you will receive from us.

It’s up to you! You can only sign up to our newsletters, without any registered account. However, all GastroBalance registered accounts receive automatically emails about our new deals. Just sign you up when you register so that we can make sure you're informed regarding all our special offers.

Yes, as follows from the name you can subscribe for the program allowing you to receive the selected products on a regular basis. Some digestive treatments are required on a daily basis, like for example, probiotics cure. The program “Subscribe & Save” can ensure that you will not tackle a problem “Out of stock”, since all regular orders are booked in advance. But also you can enjoy a 15% discount as a regular customer. For this attractive program you should have a registered account on our website.

If you don’t want receive our newsletters anymore, just reply “Unsubscribe” to our email. If you want to close your personal account, you can do it by selecting this option in the 'Email Preferences'. When unsubscribed, you receive no longer our deals and promotions.

Just select your preferred payment method at checkout and pass the authorisation procedure by your credit card issuer. It is quickly and safe!

The prices indicated on our website include already VAT. In the United Kingdom, this tax is 20%. If you want to deliver your order outside the UK, it is possible with a removal of the UK VAT.

In this case you need to check the payment information that has been submitted, including your card number, expiration date (in a two-digit month/year format) and the CVC code (three digits).

Please check that you credit card has a sufficient balance and not expired. Credit cards expire at the end of the month written on the card.

If you still can't fix the problem, please write a message to our Customer Service team (this button is located in the footer of this page).

To cancel the order (partially or completely) already paid, please select in your order individual items (or the whole order) to cancel. We’ll send you an email with a confirmation.

It could happen that your order was already shipped when you decide to cancel it. In this case the cancel will be not available, and you should receive first the ordered items and next follow the Return procedure.

Please refer to our returns policy page for more information. Otherwise, please write a message to our Customer Service team (this button is located in the footer of this page).

The orders are paid in the local currency as indicated on the product page, i.e. in £ for the United Kingdom. However, a lot of international banks accept the payments via a card in another currency. In such a case the corresponding exchange rate will be applied by your bank.

We send you a confirmation by email as soon as your order is dispatched. Inside you will find a tracking number and a link to follow the shipment and know where your order is.

All orders are shipped free of charge for a customer with the option “24-hour shipment”. This means that within the UK your order will be shipped within 24 hours after your purchase. However, for orders placed during weekend, the shipment day will be Monday.

To make sure that some delayed items do not hold up the rest of your order, we can ship sometimes the purchased items separately. You can see it in our confirmation email with different tracking links. Otherwise, please write a message to our Customer Service team (this button is located in the footer of this page).

Yes, when you chose the delivery address at the checkout stage, please indicate the address to deliver. It can be different from those of your registered address in the personal account.

Yes, we deliver outside of the United Kingdom, but the delivery time will be longer for international orders. The advantage that you can pay with a card in your local currency. See section “My payments” for more information.

During finalising your order, in “My Basket” you'll see a box “Discount code” located below your list of selected items. There you insert the discount code and click the “Add” to apply the discount.

Of course, to get discounts codes via email is much easier that to search them on our page “Deals”, but it is also possible! Please keep in mind that all our discount codes have an expiration date.

It could happen that the discount code isn't working, when you're trying to use more than one code per order, because the discounts may not be accumulated.

If you apply only one discount code and it does not work, please check his validity. All discount codes have their expiration date.

Otherwise, please write a message to our Customer Service team (this button is located in the footer of this page).

As any promotional action, the discount code has a limited validity. Mostly, it goes about monthly deals.

Yes, you can subscribe for the program allowing you to receive the selected products on a regular basis at discounted prices. Some digestive treatments are required on a daily basis, like for example, probiotics cure.

The program “Subscribe and Save” can always enjoy a 10% discount as a regular customer. In addition, you will not tackle a problem “Out of stock”, since all regular orders are booked in advance.

To start the return procedure please visit our page “Returns” and follow the steps as indicated.

Please refer to our returns policy page for more information. Otherwise, please write a message to our Customer Service team (this button is located in the footer of this page).

Yes, you had a free delivery, because we paid for your shipment. Thus, it will be fair if you pay the shipment to return our product. If the product is not damaged, we pay the 100% refund of it’s price. However, we can not accept products in unsellable state.

Yes, if not satisfied, you may return your purchase within 30 days after the purchase date. You will be 100% refunded to the card from which you proceeded your payment.

Your refund should be returned to your card within 5 working days. Therefore, you will receive a confirmation email to let you know it's on its way!

If you didn't receive the refund within 10 working days since you received our confirmation by email, please write a message to our Customer Service team (this button is located in the footer of this page).

Yes, you can return your order from abroad under the same conditions as for a local return within the UK.